Refund policy

Return & Refund Policy

Last Updated: June 14, 2026

At Pickzest, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To qualify for a return, the item must:

Be unused, unworn, and in its original condition
Be returned with all original tags, labels, and packaging
Include proof of purchase (order confirmation or invoice)
Not belong to the non-returnable categories listed below

Returns requested after 7 days of delivery may not be accepted.

How to Request a Return

To initiate a return, please contact us at:

Email: pickzeststore@gmail.com

Please include:

Order Number
Reason for Return
Photos or videos showing the issue (if applicable)

Once approved, we will provide return instructions and the appropriate return address.

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Order Number
Clear photos or videos of the product
An unboxing video (recommended)

After verification, we will arrange a replacement, exchange, or full refund at no additional cost.

Exchanges

We offer free exchanges for:

Wrong size delivered
Wrong colour delivered
Defective or damaged products

Exchange requests must be submitted within 7 days of delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

Personal care and beauty products once opened
Innerwear, lingerie, and swimwear
Gift cards and digital products
Customized or personalized items
Perishable products
Final Sale or Non-Returnable items clearly marked on the product page

Order Cancellations

Orders cancelled before shipment are eligible for a full refund.
Once an order has been shipped, it cannot be cancelled.
Customers may initiate a return after delivery if the item qualifies under this policy.

Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds for prepaid orders will be credited to the original payment method.
Refunds for Cash on Delivery (COD) orders will be processed via UPI or bank transfer.
Refunds are generally processed within 5–7 business days.

Please note:

Processing times may vary depending on your bank or payment provider.
Refunds may be denied if the returned item does not meet the eligibility requirements outlined in this policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us: