Shipping policy

Shipping Policy

Last Updated: June 14, 2026

Thank you for shopping with Pickzest. We are committed to delivering your order as quickly and safely as possible.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

Location Estimated Delivery Time
India (Metro Cities) 5–10 Business Days
India (Non-Metro Areas) 7–14 Business Days
Remote Locations 10–18 Business Days

Delivery times are estimates and may vary due to courier delays, weather conditions, festivals, customs clearance, or other factors beyond our control.

Shipping Charges

We currently offer:

  • Free Shipping on eligible orders.

  • Any applicable shipping charges will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

Tracking information may take 24–48 hours to become active after shipment.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Pickzest is not responsible for shipping delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Customs inspections

  • Incorrect shipping information provided by the customer

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We may not be able to modify the order after shipment.

  • Additional shipping charges may apply for re-delivery.

  • Pickzest is not responsible for orders delivered to incorrectly provided addresses.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Check with household members or neighbors.

  2. Contact the shipping carrier.

  3. Contact us at pickzeststore@gmail.com.

We will assist in investigating the issue, but we cannot guarantee refunds for packages marked as successfully delivered by the carrier.

Damaged Packages

If your order arrives damaged:

  • Take photos and an unboxing video immediately.

  • Contact us within 48 hours of delivery.

  • Do not use the product before reporting the issue.

We will review the case and provide a replacement, exchange, or refund where applicable.

International Shipping

Currently, Pickzest primarily ships within India.

For international orders, shipping times, customs duties, taxes, and import fees may vary depending on the destination country. Any applicable customs charges are the responsibility of the customer.

Contact Us

For shipping-related questions, please contact us:

Email: pickzeststore@gmail.com

Website: www.pickzest.in

We aim to respond within 24–48 business hours.